Shipping
Zero Fox Co ships from Europe.
We aim to dispatch orders as quickly as possible. Standard EU delivery usually takes 3–7 business days after dispatch.
Delivery times may vary depending on your country, local courier handling, holidays, or high-volume periods.
Shipping costs
Shipping costs are calculated at checkout before payment.
For EU customers, there are no import taxes on orders shipped within the EU.
Order processing
Once your order has been placed, you will receive an order confirmation by email.
When your order has shipped, you will receive a shipping confirmation with tracking information when available.
Returns
You have the right to return your order within 14 days after receiving it.
To start a return, contact us first at:
Please include:
- your order number
- your name
- the item you want to return
- the reason for return
Returned items must be:
- unworn
- unwashed
- undamaged
- returned with original labels and packaging where possible
We reserve the right to refuse returns that show signs of wear, damage, washing, or use beyond normal fitting.
Return shipping costs
Return shipping costs are paid by the customer, unless the item is faulty or we made a mistake with your order.
We recommend using a tracked shipping service. Zero Fox Co is not responsible for returned parcels that are lost in transit.
Refunds
Once we have received and checked your return, we will process your refund.
Refunds are made to the original payment method.
Please note that it can take several business days before the refund appears on your account, depending on your bank or payment provider.
Exchanges
At this stage, we do not guarantee direct exchanges.
The fastest way to get another size or product is to return your item and place a new order.
Faulty or incorrect items
If your item arrives damaged, faulty, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos of the issue.
If the item is faulty or incorrect, we will work with you to find a suitable solution.
Custom or personalised items
Custom, personalised, or made-to-order items cannot be returned unless they are faulty or incorrect.
This includes items made specifically for a customer, team, event, sponsor, or custom design request.
Questions
For shipping or return questions, contact:
