Zero Fox Co.
Last updated: 10/06/2026
This Privacy Policy explains how Zero Fox Co. collects, uses, stores and protects personal data.
Zero Fox Co. is a brand operated by Twinflames BV.
1. Who we are
The data controller is:
Twinflames BV
Gladioolstraat 21
2440 Geel
Belgium
VAT / company number: BE1026 322 653
Email: hello@zerofoxco.eu
For privacy-related questions, you can contact us at:
hello@zerofoxco.eu
2. Scope of this Privacy Policy
This Privacy Policy applies to personal data processed by Zero Fox Co. through:
our website;
webshop orders;
customer accounts, if available;
email communication;
social media communication;
direct messages;
event sales;
customer service;
returns, complaints and warranty requests;
newsletters and marketing communication;
custom, personalised, team, club or organisation orders
3. Personal data we collect
Depending on how you interact with Zero Fox Co., we may collect the following personal data:
3.1 Order and customer data
first and last name;
billing address;
delivery address;
email address;
phone number, where provided;
order details;
payment status;
invoice details;
VAT or company details for business customers;
order history;
return or complaint histor
3.2 Payment data
Payments are processed through third-party payment providers.
Zero Fox Co. does not store full payment card details.
Depending on the payment method used, payment data may be processed by:
[TO BE COMPLETED: WooPayments / Stripe / PayPal / Bancontact / credit card processor / bank transfer provider / other]
We may receive payment confirmation, transaction status, payment reference, fraud-prevention information and limited payment details necessary to process your order.
3.3 Delivery data
To deliver your order, we may share relevant delivery information with shipping and logistics providers.
This may include:
name;
delivery address;
email address;
phone number, where needed for delivery updates;
order reference;
parcel tracking information.
Carriers may include:
bpost / DPD / GLS / other]
3.4 Communication data
When you contact us, we may process:
your name;
email address;
phone number;
social media handle;
message content;
attachments, photos or videos you send;
previous communication history.
This includes communication through email, social media, direct messages and contact forms.
3.5 Custom and personalised order data
For custom, personalised, team, club, ranch, event or organisation orders, we may process:
names to be printed or embroidered;
logos;
artwork;
team, club, ranch or company names;
sponsor names;
sizing lists;
product preferences;
production instructions;
approval emails or messages.
Where you provide logos, names, images or other materials relating to third parties, you are responsible for ensuring that you have the right to share and use those materials.
3.6 Marketing data
If you subscribe to our newsletter, claim a discount, join a campaign or otherwise agree to marketing communication, we may process:
name;
email address;
marketing preferences;
subscription status;
interaction with emails, where enabled;
purchase history, where used for customer segmentation;
consent records.
You can unsubscribe from marketing emails at any time.
3.7 Website and technical data
When you visit our website, we may collect technical data such as:
IP address;
browser type;
device type;
operating system;
pages visited;
date and time of visit;
referring website;
approximate location based on IP address;
cookie identifiers;
analytics data;
consent preferences.
For more information, see our Cookie Policy.
3.8 User-generated content
If you tag Zero Fox Co., send us photos or videos, leave a review or share content featuring our products, we may process:
your name or social media handle;
photos;
videos;
reviews;
comments;
related social media content.
We may use this content for marketing purposes where you have submitted it to us, tagged us, or otherwise made it available in a way that reasonably indicates permission for us to share it. You may contact us if you want us to remove content from channels we control.
4. Why we use your personal data
We use personal data for the following purposes:
4.1 To process and deliver orders
We process personal data to:
accept orders;
process payments;
confirm purchases;
prepare products;
produce custom or personalised items;
arrange shipping;
provide tracking information;
handle invoices;
manage returns and exchanges.
Legal basis: performance of a contract.
4.2 To provide customer service
We process personal data to:
answer questions;
handle complaints;
process return requests;
assess warranty claims;
follow up damaged or incorrect deliveries;
communicate about orders.
Legal basis: performance of a contract and legitimate interest.
4.3 To manage custom, personalised and B2B orders
We process personal data to:
prepare artwork;
confirm designs;
produce personalised products;
manage team, club, ranch or event orders;
communicate with business customers;
invoice B2B customers;
keep production records.
Legal basis: performance of a contract, legitimate interest and legal obligation where invoicing is required.
4.4 To comply with legal and accounting obligations
We process personal data to:
comply with accounting rules;
issue invoices;
manage VAT records;
respond to legal requests;
keep required business records.
Legal basis: legal obligation.
4.5 To protect our business
We may process personal data to:
prevent fraud;
secure our website;
detect misuse;
enforce our terms and conditions;
defend legal claims;
protect our intellectual property;
handle chargebacks or payment disputes.
Legal basis: legitimate interest.
4.6 To send marketing communication
We may use personal data to send newsletters, promotions, product updates, launch information, event information or brand communication.
Legal basis: consent, or legitimate interest where legally allowed for existing customers.
You can unsubscribe at any time.
4.7 To improve our website and marketing
We may use analytics and marketing tools to understand how visitors use our website and how our campaigns perform.
This may include tools such as:
Google Analytics / Meta Pixel / TikTok Pixel / Pinterest Tag / email marketing analytics / other]
Legal basis: consent, where required.
4.8 To show relevant advertising
If you consent to marketing cookies or tracking technologies, we may use advertising tools to show relevant Zero Fox Co. ads on platforms such as:
Meta / Instagram / Facebook / Google / TikTok / Pinterest / other]
Legal basis: consent.
5. Legal bases for processing
Depending on the situation, we process personal data based on one or more of the following legal bases:
performance of a contract;
legal obligation;
consent;
legitimate interest;
protection of legal claims.
Where we rely on consent, you may withdraw your consent at any time.
Where we rely on legitimate interest, we balance our business interest against your rights and freedoms.
6. Who we share personal data with
We only share personal data where necessary.
We may share personal data with:
payment providers;
shipping carriers;
webshop platform providers;
website hosting providers;
IT service providers;
accounting and bookkeeping partners;
email marketing providers;
analytics providers;
advertising platforms;
professional advisers;
public authorities where legally required.
Our current or expected service providers include:
WordPress / WooCommerce / WooPayments / Stripe / PayPal / Meta / Google / Mailchimp / Klaviyo / hosting provider / accountant / shipping providers / other]
We do not sell personal data.
7. International transfers
Some service providers may process personal data outside the European Economic Area.
Where this happens, we rely on appropriate safeguards, such as adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.
8. How long we keep personal data
We do not keep personal data longer than necessary.
Typical retention periods are:
order and invoice data: as long as required by accounting and tax law;
customer service communication: up to 3 years after the last contact;
return and complaint records: up to 3 years;
marketing data: until you unsubscribe or withdraw consent;
cookie consent records: up to 12 months;
user-generated content: until removal is requested or the content is no longer useful;
legal dispute records: as long as necessary to handle or defend the claim.
9. Your rights
Under applicable data protection law, you may have the right to:
access your personal data;
correct inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
withdraw consent;
request data portability;
lodge a complaint with a supervisory authority.
To exercise your rights, contact us at:
hello@zerofoxco.eu
We may ask you to confirm your identity before handling your request.
10. Marketing communication
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting:
hello@zerofoxco.eu
Unsubscribing from marketing emails does not stop necessary service communication, such as order confirmations, shipping updates or customer service replies.
11. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work. Other cookies, such as analytics or marketing cookies, are only used with your consent where required.
For more information, see our Cookie Policy.
12. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.
However, no website, online service or transmission method is completely secure.
13. Children
Our website and products are not specifically directed at children.
If you are under the legal age required to place an online order, you should only use our website with the involvement of a parent or legal guardian.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
15. Complaints
If you have a privacy complaint, please contact us first at:
hello@zerofoxco.eu
You also have the right to contact the Belgian Data Protection Authority:
Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
Website: www.dataprotectionauthority.be
