Zero Fox Co.
Last updated: 10/06/2026
These Terms and Conditions apply to all orders placed with Zero Fox Co., a brand operated by Twinflames BV.
By placing an order with Zero Fox Co., you agree to these Terms and Conditions.
1. Seller information
Zero Fox Co. is operated by:
Twinflames BV
Gladioolstraat 21
2440 Geel
Belgium
VAT / company number: BE1026 322 653
Email: hello@zerofoxco.eu
2. Scope
These Terms and Conditions apply to all sales by Zero Fox Co., including sales through:
the Zero Fox Co. website;
social media channels;
direct messages;
email;
events, pop-ups, rodeos, shows and similar sales moments.
Zero Fox Co. sells both to consumers and to business customers, teams, clubs, organisations and professional buyers.
Where the customer is a consumer, mandatory consumer protection laws apply. Nothing in these Terms and Conditions limits rights that cannot legally be excluded.
Where the customer is a business customer, team, club, organisation or professional buyer, the B2B provisions in these Terms and Conditions also apply.
3. Products
Zero Fox Co. sells apparel and related products, including but not limited to:
T-shirts;
hoodies;
caps;
rodeo shirts;
bullfighter apparel;
jackets;
patches;
limited-edition items;
event-related items;
custom, personalised and made-to-order products.
Product images, colours and descriptions are shown as accurately as possible. However, minor differences in colour, fabric appearance, print texture, embroidery finish or product placement may occur due to screen settings, production methods, handmade processes, supplier differences or normal manufacturing tolerances.
Such minor differences do not automatically qualify as a defect.
4. No protective or safety certification
Zero Fox Co. products are apparel products.
Unless expressly stated in writing for a specific product, Zero Fox Co. products are not personal protective equipment, safety equipment, certified protective clothing, flame-resistant clothing, impact-protection gear or professional safety equipment.
Any product wording such as “performance”, “arena-grade”, “durable”, “built for the arena” or similar brand language refers to product style, intended use and brand positioning. It does not mean that the product has been certified for safety, protection or professional protective use.
Customers remain responsible for using appropriate certified safety equipment where required.
5. Orders
An order is placed when the customer completes the order process through the website, direct communication or another sales channel used by Zero Fox Co.
An order becomes final after payment has been received, unless Zero Fox Co. expressly agrees otherwise in writing.
Zero Fox Co. reserves the right to refuse or cancel an order where:
the product is unavailable;
the order contains incorrect pricing or product information caused by a technical or administrative error;
payment is not received;
the customer provides incomplete or incorrect information;
the requested custom design is unlawful, hateful, discriminatory, infringing, threatening, defamatory or otherwise unacceptable to Zero Fox Co.;
fulfilling the order would create legal, reputational, operational or production risks for Zero Fox Co.
If Zero Fox Co. cancels an order after payment has been received, the customer will be refunded for the cancelled part of the order.
6. Prices
All consumer prices are shown in euros and include VAT, unless clearly stated otherwise.
Shipping costs, if applicable, are shown separately before checkout or confirmed before the order becomes final.
Zero Fox Co. may change prices at any time. Price changes do not affect orders that have already been paid, except in case of obvious error.
For B2B orders, quoted prices, VAT treatment, delivery costs and payment terms may be agreed separately.
7. Payment
Accepted payment methods may include: WooPayments / PayPal / Bancontact / credit card / bank transfer / other.
The available payment methods will be shown during checkout or confirmed before the order becomes final.
The order is only processed after payment has been received, unless Zero Fox Co. has agreed otherwise in writing.
For bank transfers, the order may be held until the full amount has been received.
8. Delivery
Zero Fox Co. delivers within the European Union.
Delivery is made to the address provided by the customer. The customer is responsible for providing a complete, correct and deliverable address.
Estimated delivery times are: 5-7 business days.
Carriers used may include: DPD, GLS, BPOST.
Delivery times are estimates and not guaranteed, unless expressly agreed otherwise in writing.
Zero Fox Co. is not responsible for delays caused by the carrier, customs processes, force majeure, incorrect address details, failed delivery attempts, customer absence or failure to collect a parcel.
If a parcel is returned to Zero Fox Co. because the customer provided an incorrect or incomplete address, refused delivery or failed to collect the parcel, Zero Fox Co. may charge the customer for the costs of return shipping, re-shipping and related handling costs.
If the carrier is clearly responsible for the failed delivery, Zero Fox Co. will assist the customer in opening or following up the carrier claim.
9. Shipping costs
Shipping costs are calculated at checkout.
Free shipping thresholds, if any, are:orders 100€ and above.
Unless stated otherwise, shipping costs are not included in the product price.
10. Risk and ownership
For consumer orders, the risk of loss or damage passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, physically receives the goods.
For B2B orders, the risk passes to the customer when the goods are handed over to the carrier, unless agreed otherwise in writing.
Ownership of the products remains with Twinflames BV until full payment has been received.
11. Right of withdrawal for consumers
Consumers who buy online, by distance communication or in circumstances where a legal right of withdrawal applies have the right to withdraw from the contract within 14 calendar days without giving a reason.
For goods, the withdrawal period starts on the day after the consumer, or a third party indicated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, the consumer must inform Zero Fox Co. clearly within the withdrawal period.
The consumer can contact Zero Fox Co. at:
hello@zerofoxco.eu
The consumer may use the model withdrawal form included at the end of these Terms and Conditions, but this is not mandatory.
Where legally required for online contracts, Zero Fox Co. will also provide an electronic withdrawal function on the website.
12. Return of products after withdrawal
After notifying Zero Fox Co. of the withdrawal, the consumer must return the products within 14 calendar days.
The return address is:Gladioolstraat 21, 2440 Geel, Belgium.
Return shipping costs are: paid by customer.
Returned products must be:
unworn;
unused;
unwashed;
undamaged;
complete;
returned with original tags, labels and packaging where reasonably possible.
The consumer may inspect the product as they would in a physical store. If the product has been used beyond what is necessary to inspect its nature, characteristics and functioning, Zero Fox Co. may reduce the refund to reflect the loss in value.
13. Refunds after withdrawal
Where the consumer validly exercises the right of withdrawal, Zero Fox Co. will refund the payments received for the returned products, including the standard delivery cost of the original shipment where legally required.
Extra delivery costs chosen by the customer, such as express shipping or premium delivery options, will not be refunded beyond the standard delivery cost.
Zero Fox Co. may wait to refund until it has received the returned products or until the consumer has provided proof of return shipment, whichever happens first.
Refunds will be made using the same payment method used for the original transaction, unless agreed otherwise.
14. Exceptions to the right of withdrawal
The right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised, where legally permitted.
This includes, but is not limited to:
products with a customer name;
products with a team, club, company, ranch or event logo;
custom embroidery;
custom print placement;
custom colours;
made-to-order teamwear;
custom sponsor products;
personalised patches;
products made specifically for one customer, team, organisation or event.
For these products, the sale is final once the order has become final, unless the product is defective or does not match the agreed specifications.
Zero Fox Co. will clearly indicate where a product is custom, personalised or made to order.
15. Size exchanges
Size exchanges.
If Zero Fox Co. accepts size exchanges, the product must be unworn, unused, unwashed, undamaged and returned within the stated exchange period.
Custom, personalised and made-to-order products cannot be exchanged for size unless Zero Fox Co. expressly agrees otherwise in writing.
Customers are responsible for checking the size guide before ordering.
16. Pre-orders and made-to-order drops
Zero Fox Co. may offer pre-orders, limited drops and made-to-order products.
Estimated production and delivery times will be communicated on the product page, during checkout or by direct communication.
Pre-order and made-to-order timelines are estimates. Delays may occur due to supplier availability, production planning, carrier delays or circumstances outside Zero Fox Co.’s control.
For standard non-personalised pre-order products, the consumer’s legal withdrawal rights apply where legally required.
For personalised, customised or made-to-order products made to the customer’s specifications, the withdrawal right is excluded where legally permitted.
17. Defective or incorrect products
If the customer receives a defective or incorrect product, the customer should contact Zero Fox Co. as soon as possible at:
hello@zerofoxco.eu
The customer should include:
order number;
name;
description of the issue;
clear photos of the product, packaging and shipping label where relevant.
Zero Fox Co. will review the complaint and, where legally required or commercially appropriate, offer a repair, replacement, refund or other suitable solution.
Normal wear and tear, incorrect washing, misuse, accidental damage, incorrect size choice, customer-provided incorrect information, or damage caused after delivery are not considered defects.
18. Legal guarantee for consumers
Consumers benefit from the legal guarantee for consumer goods under applicable Belgian and EU consumer law.
If a product is defective or does not conform to the contract, the consumer has the legal rights provided by applicable consumer law.
These Terms and Conditions do not limit the consumer’s mandatory legal guarantee rights.
19. Product care
Customers must follow the care instructions provided with the product or on the product page.
Zero Fox Co. is not responsible for damage caused by incorrect washing, drying, ironing, storage, cleaning, chemical exposure, excessive heat or other use contrary to the care instructions.
For printed and embroidered garments, customers should take particular care to follow washing and drying instructions to preserve the print, embroidery and fabric quality.
20. Customer content and user-generated content
Customers may tag Zero Fox Co., send photos or videos, leave reviews or otherwise share content featuring Zero Fox Co. products.
By actively submitting content to Zero Fox Co. or tagging Zero Fox Co. with the clear intention of being noticed or reposted, the customer grants Zero Fox Co. a non-exclusive, royalty-free right to repost, share or use that content for marketing, social media, website, email or promotional purposes.
Zero Fox Co. may edit content for format, cropping, layout or captioning, but will not intentionally misrepresent the customer.
Customers may request removal of reposted user-generated content by contacting hello@zerofoxco.eu. Zero Fox Co. will make reasonable efforts to remove the content from channels it controls.
The customer confirms that they own the content or have the necessary permissions from any identifiable persons, photographer or rights holder.
21. Intellectual property
All Zero Fox Co. designs, logos, artwork, product names, photographs, texts, graphics, layouts, slogans, concepts and brand elements are protected by intellectual property rights.
Customers may not copy, reproduce, modify, sell, resell, imitate, distribute, use commercially or create derivative works from Zero Fox Co. content without prior written permission.
Buying a product does not transfer any intellectual property rights to the customer.
Custom work created by Zero Fox Co., including artwork, embroidery files, print files, mock-ups, design concepts and production files, remains the intellectual property of Twinflames BV unless expressly agreed otherwise in writing.
22. Custom designs and customer-provided materials
Where the customer provides logos, artwork, names, slogans, images, files or other materials for custom production, the customer confirms that they have the right to use those materials.
The customer is responsible for ensuring that customer-provided materials do not infringe third-party rights, including trademarks, copyrights, personality rights or image rights.
The customer agrees to indemnify Zero Fox Co. against claims, damages, costs or losses arising from materials provided by the customer.
Zero Fox Co. may refuse any custom order that it considers unlawful, infringing, hateful, discriminatory, threatening, defamatory, offensive, unsafe, reputationally harmful or otherwise unsuitable.
23. Controversial designs
Zero Fox Co. may sell products with strong, traditional, faith-based, western, rodeo, cultural or provocative themes.
Zero Fox Co. does not endorse hatred, unlawful discrimination, threats, harassment or illegal conduct.
Zero Fox Co. reserves the right to refuse custom work or remove products where it considers that the design creates legal, platform, reputational or commercial risk.
24. B2B, team, club and organisation orders
For B2B customers, teams, clubs, ranches, organisations and professional buyers, the following additional rules apply.
B2B orders are final after written confirmation and/or payment, unless agreed otherwise in writing.
B2B customers do not have a consumer right of withdrawal.
Custom, personalised, branded, team, club, ranch, sponsor or event products cannot be cancelled, returned or exchanged unless defective or unless Zero Fox Co. expressly agrees otherwise in writing.
The customer is responsible for checking and approving all relevant details before production, including:
product type;
colour;
size breakdown;
logo;
spelling;
placement;
artwork;
embroidery or print details;
quantities;
delivery address;
delivery deadline.
Once production has started, changes may no longer be possible or may result in extra costs.
Minor colour, placement, fabric, embroidery, print or production tolerances are accepted in custom and B2B production unless they materially deviate from the agreed specifications.
25. Events and in-person sales
Products purchased at events, pop-ups, rodeos, shows or similar in-person sales moments are final, unless a legal right of withdrawal applies or the product is defective.
Where a legal right of withdrawal applies to an off-premises sale, Zero Fox Co. will respect the customer’s mandatory rights.
Custom, personalised and made-to-order products remain excluded from withdrawal where legally permitted.
26. Promotions and discount codes
Promotions, discount codes and special offers are valid only under the conditions stated at the time of the offer.
Discount codes cannot be exchanged for cash.
Zero Fox Co. may refuse or cancel the use of a discount code in case of misuse, error, fraud or use outside the stated conditions.
28. Privacy
Zero Fox Co. processes personal data in accordance with its Privacy Policy.
Personal data may be used to process orders, deliver products, handle customer service, manage returns, prevent fraud, comply with legal obligations and communicate with customers.
For more information, customers should consult the Zero Fox Co. Privacy Policy.
29. Force majeure
Zero Fox Co. is not liable for failure or delay caused by circumstances outside its reasonable control, including but not limited to supplier delays, transport disruptions, strikes, illness, technical failures, power outages, cyber incidents, fire, flood, extreme weather, war, government measures, epidemics or other force majeure events.
If force majeure prevents Zero Fox Co. from fulfilling an order, Zero Fox Co. may suspend performance, offer an alternative solution or cancel the affected order and refund the customer where appropriate.
30. Liability
Zero Fox Co. is not liable for indirect damage, loss of profit, loss of opportunity, reputational damage, business interruption or consequential losses, except where liability cannot legally be excluded.
Zero Fox Co.’s liability is limited to the amount paid by the customer for the relevant product, except where mandatory law provides otherwise.
Nothing in these Terms and Conditions excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any liability that cannot legally be excluded.
31. Complaints
Customers can submit complaints by email to:
hello@zerofoxco.eu
Zero Fox Co. aims to respond within: 48 hours.
Customers should include their order number, contact details and a clear description of the complaint.
Zero Fox Co. will try to resolve complaints fairly and within a reasonable time.
32. Dispute resolution
Customers are encouraged to contact Zero Fox Co. first so that the issue can be resolved directly.
The former European Online Dispute Resolution platform has been discontinued and is no longer available.
Consumers may still use any mandatory dispute resolution or consumer redress mechanisms available under applicable law.
33. Governing law and jurisdiction
These Terms and Conditions are governed by Belgian law.
For consumers, this choice of law does not deprive the consumer of mandatory consumer protection rights that apply in their country of residence.
For B2B customers, any dispute shall be submitted to the competent courts of the judicial district where Twinflames BV has its registered office, unless mandatory law provides otherwise.
34. Changes to these Terms and Conditions
Zero Fox Co. may update these Terms and Conditions from time to time.
The version applicable to an order is the version in force at the time the order is placed.
35. Model withdrawal form
The consumer may use this form to withdraw from the contract, but this is not mandatory.
To:
Zero Fox Co. / Twinflames BV
Gladioolstraat 21
2440 Geel
Belgium
hello@zerofoxco.eu
I hereby inform you that I withdraw from my contract for the purchase of the following goods:
Product(s):
Order number:
Ordered on:
Received on:
Name of consumer:
Address of consumer:
Email address of consumer:
Date:
Signature of consumer, only if this form is submitted on paper:
